FAQ
Frequently Asked Questions
Orders
How do I place an order?
Browse our products, select the items you would like to purchase, add them to your cart, and proceed through our secure checkout.
After your purchase is successfully completed, you will receive an order confirmation at the email address provided during checkout.
Can I change my order after it has been placed?
If you need to update your order details or shipping address, please contact:
We recommend contacting us as soon as possible.
Once an order has entered fulfillment or has already shipped, we may no longer be able to make changes.
How do I use a discount code?
Enter your eligible promotional or discount code in the appropriate field during checkout.
Only valid and applicable promotions will be applied.
What payment methods do you accept?
Available payment methods may include:
- Major credit cards
- Debit cards
- PayPal
- Apple Pay
- Google Pay
- Other payment options displayed at checkout
Payment availability may vary depending on your location.
Do you ship internationally?
Yes. Mirelunea provides shipping to customers in multiple countries and regions.
Available shipping options will be shown during checkout.
How long does shipping take?
Orders are generally processed within approximately 1–3 business days.
Typical international delivery after dispatch is approximately:
10–20 business days
Actual delivery times may vary depending on destination, customs procedures, carrier operations, weather, and other circumstances outside our control.
How do I track my order?
Once your order has shipped, tracking information will normally be sent to your checkout email address.
Please allow approximately 48–72 hours for the first tracking information to appear after shipment.
Why did I receive only part of my order?
Some orders may be shipped in more than one package.
This may occur due to product availability, fulfillment location, or logistical requirements.
If your order has multiple shipments, you may receive separate tracking information.
Are product colors exactly the same as shown online?
We make reasonable efforts to represent our products accurately.
However, slight differences may occur because of:
- Screen settings
- Lighting
- Photography
- Manufacturing variations
- Natural material texture or grain
What should I do if my order arrives damaged or incorrect?
Please contact:
Include your order number, checkout email address, and clear photographs or video showing the issue.
Our customer support team will review the information and provide an appropriate resolution.
Need More Help?
Email: support@mirelunea.com
Phone: +1 8454794279